1. Introduction
Welcome to LivHop. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile application.
LivHop is a digital platform designed for parents and caregivers of toddlers and preschoolers. It provides personalized, research-backed educational play calendars tailored to a child's developmental stage.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Data Controller
3. Information We Collect
3.1 Information You Provide
- Name
- Email address
- Parent/caregiver profile details you choose to add, such as your role and a profile photo
- Child profile information you enter to personalize activities: the child's name, age or date of birth, an optional photo, and activity preferences you provide through the onboarding questionnaire
- Photos and images you upload to your profile or to activities
- Messages you send us (for example, support requests)
3.2 Payment Information
Payments and subscriptions are processed by the Apple App Store and Google Play. We receive subscription status information from these stores (such as your plan, renewal state, and transaction identifiers). We do not receive or store your full payment details.
3.3 Automatically Collected Information
- Device information (device type, operating system, app version)
- Usage data
- Push notification tokens (if you enable notifications)
4. Legal Basis for Processing (GDPR)
- Contractual necessity
- Legitimate interests
- Consent (for marketing)
5. How We Use Your Information
- Account management
- Personalized content (generating activity calendars tailored to your child)
- Communications (transactional messages such as account verification, password reset, and subscription notices)
- Push notifications and reminders you have enabled
- Marketing (only where you have consented)
- Improvement and security
6. Marketing Communications
You can unsubscribe from marketing emails at any time via the link in the email or by contacting us at support@livhop.com. Push notifications can be turned off at any time in the app's notification settings or in your device's system settings.
7. Data Sharing
We share personal data only with service providers that help us operate the Services:
- Apple App Store and Google Play (payment processing and subscription status)
- AWS (cloud hosting)
- SendGrid (transactional email delivery)
- Expo (push notification delivery and app updates)
We may also disclose information when required by law. We do not sell your personal data.
8. International Data Transfers
We use safeguards such as Standard Contractual Clauses.
9. Data Retention
We retain data only as necessary. When you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required by law.
10. Your Rights
- Access
- Rectification
- Erasure
- Restriction
- Portability
- Objection
- Withdraw consent
Contact: support@livhop.com
11. Account Deletion
You can delete your account at any time directly in the app (Profile → Edit Profile → Delete account). If you have an active Apple App Store subscription, cancel it in the App Store before deleting; a Google Play subscription is cancelled and refunded for the unused period as part of the deletion.
12. Data Security
We use appropriate technical and organizational safeguards, including encrypted transport (HTTPS) and access controls.
13. Children's Privacy
LivHop is intended for use by adults — parents, guardians, and caregivers. Children may not create accounts.
Information about a child (such as name, age, an optional photo, and activity preferences) is provided by the responsible adult to personalize activities for that child. We do not knowingly collect personal data directly from children. If you believe a child has provided us with personal data without the involvement of a parent or guardian, contact us at support@livhop.com and we will delete it.
14. Changes
We may update this policy. Material changes will be posted within the app, and the "Last Updated" date above will be revised.
15. Contact
If you have questions about this Privacy Policy or your personal data, contact: